Delivery

We have introduced a new flat rate postage system. All orders under £300.00 exc. VAT will be charged a £20.00+VAT delivery charge, any order between £301 and £499 will be charged a £35.00+VAT. Any above £500.00 exc. VAT will be free of delivery charges. We aim to dispatch all orders within 24 hours of receipt on a Next Day delivery service where it is possible. If you are based on any Island, Scottish Highland, Northern Ireland and the Republic of Ireland delivery destintations please feel free to put your list of items together and contact us for the delivery charges. If you have any query please feel free to contact us:

Telephone: +44 (0)1440 704774

Email: sales@east2eden.co.uk

Returns Policy

We constantly strive to ensure that you are delighted every time you shop with us. On rare occasions we know that you may wish to return items so below is our returns policy.

When returning items to us it is your responsibility to ensure that the items arrive safely.

(Please return the goods in their original condition, do not remove any tags from the items and repack them to insure that the product is not damaged on its return journey)

We cannot accept any responsibility for items lost via post, therefore we recommend that you obtain proof of postage, covering yourself in the event of a missing parcel.

If you have any further queries or questions regarding returns, please contact east2eden by: Email:sales@east2eden.co.uk

Telephone: +44 (0)1440 704774 between 9.00am – 5.00pm Monday to Friday

One of our dedicated Customer Services staff will strive to reply to your query within 24 hours, in the unlikely event that you do not hear back from us in this period, please rest assured that your message will be answered as quickly as possible and that the delay will be down to a particularly busy period within the business.

Our returns address:
Eastland Trading
Unit 3
Boundary Road
Haverhill
CB9 7YH

 

If the item is damaged

If an item is damaged in transit to you and this is clear on arrival do not sign for the delivery. It will then be returned to us.

If you have already signed and then realise your order is damaged contact us:

Email: sales@east2eden.co.uk

Telephone: +44 (0)1440 704774 between 9.00am – 5.00pm Monday to Friday

We will advise method of returning damaged item to us

Please notify us within 7 days of delivery

We will either refund the item or send a replacement within 48 hours of notification

In exceptional circumstances we may require the item to be returned prior to sending a replacement or issuing a refund

(Please note weekend notifications will be dealt with on Monday)

 

If the item is faulty

Please contact us:

Email: sales@east2eden.co.uk

Telephone: +44 (0)1440 704774 between 9.00am – 5.00pm Monday to Friday

We will advise method of returning damaged item to us

Please notify us within 7 days of delivery

We will either refund the item or send a replacement within 48 hours of notification

In exceptional circumstances we may require the item to be returned prior to sending a replacement or issuing a refund

 

Incorrect items?

Whoops! We will either refund the item or send a replacement within 24 hours of notification and once items have been returned to us. Please notify us within 7 days of delivery

Please contact us:

Email: sales@east2eden.co.uk

Telephone: +44 (0)1440 761348 between 9.00am – 5.00pm Monday to Friday

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